Q: Does it cost anything to sign up for an online account?
A: No, it's free to sign up for an online account.
Q: I'm already an online portal user on the online payment system utilized by the Town prior to September 1, 2015. Do I still need to sign up for a brand new Xpress Bill Pay online account?
A: Yes, you will need to sign up for a new Xpress Bill Pay account.
Q: What information do I need in order to sign up for an online account?
A. You will need to know your Business Tax Certificate number, your PIN number, your billing organization (Mammoth Lakes) and an active email address. The email address that you use to sign up for an account will also be your login username going forward.
Q: What is Xpress Bill Pay?
A: Xpress Bill Pay is the company we have partnered with as of September 1, 2015 to handle our online payments. You access your account from their website, www.XpressBillPay.com
Q: What taxes and fees can I pay with an online account?
A: You will have the ability to file and pay your Transient Occupancy Tax (TOT), Tourism Business Improvement District (TBID) assessment, and your annual Business Tax.
Q: What payment choices do I have?
A: You can pay with a credit or debit card, or you can transfer funds directly from your checking account. There is no fee to pay directly out of your checking account as an electronic transfer or e-check. There will be a small convenience fee to pay with a credit or debit card.
Q: What will my Return look like online?
A: We try to match the look of your paper Return as much as possible, so you'll find it easy to read your Return onscreen.
Q: What other information is available?
A: You can view up to a year's history of your account online.
Q: How do I know the payment went through?
A: After you complete the transaction, you will receive an e-mail receipt to confirm that your payment went through.
Q: When is the latest that an online payment can be made for it to be posted on the same business day?
A: Payments made online by 11:59 PM PDT will be posted on that business day.
Q: Is my information safe?
A: Absolutely. All the transactions are handled on secure servers. As long as you don't give out your password, only you will be able to access your account. Plus, your personal information or e-mail address will not be sold or rented to third parties for marketing purposes without your permission.
Q: Who can I contact if I haven't received my PIN number?
A: If you have not received your PIN number in the mail or by email, please contact your Revenue Specialist.
Q: I need help with registering a new account, changing my password, or navigating the website. Who should I contact?
A: For technical questions, you can reach customer support at Xpress Bill Pay by calling 1-800-766-2350.
Q: I have a question regarding my account history, payment history, or the current Monthly Return for TOT/TBID. Who should I contact?
A: For account specific questions, please call your Revenue Specialist.